Metro Looking At Ways To Increase Rail Capacity
One of the concerns that people have expressed about building supposed transit-oriented developments like MetroWest is that the Metro rail system is already running at capacity in many places, including along the Orange line. If MetroWest is built as it is currently planned, the fear is that the rail line will be overwhelmed and people forced to use their cars, thus defeating a major purpose of building the development.
Now, Metro is looking for creative ways to increase capacity on its rail cars, including reconfiguring and removing seating.
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November 4, 2005; 10:50 AM ET
| Category:
Transportation
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Posted by: Amazed | November 4, 2005 11:45 AM
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WMATA has always had trouble figuring out how to provide excellent customer service and enhance the Metro "experience." Why do people ride the subway? A great many of them will tell you, if you ask, that they relish the time it gives them to read, do their crossword puzzle, snooze, etc. How on earth are they going to do those things at all, much less comfortably, if they are standing up?
WMATA may succeed in increasing capacity, but it will be at the expense of customer satisfaction.
I wonder if any if WMATA's decision makers have corporate experience or have been trained on best practices. Perhaps the problem is that the directors are politicians. They just don't seem to get it.