Metro GM Talks About Service, Dulles Rail
General Manager John B. Catoe Jr., starting his second year in the job, cited progress with the system's safety and reliability but outlined several significant problem that still need attention. In a press conference this morning to mark his one year anniversary, he also defended the Dulles rail project against some of the criticisms the Federal Transit Administration leveled against it last week.
He also confirmed that Metrorail ridership is up since the fare increases on Jan. 6 -- by 1 percent overall and 2.6 percent on weekdays, according to Metro staff -- but said it was a couple of months too early to make anything out of that. (See previous entry.)
Thinking back on his first year, Catoe noted he had remarked to the Metro board "That was no honeymoon." When he took over last winter, fatal accidents involving Metro employees and pedestrians were raising widespread concern about the system's safety. Later, he postponed the fare increased proposed at that time and instead cut several hundred positions at the transit authority.
Turned out that just postponed the riders' agony over a fare increase.
"Maybe that was the time to do the fare increase," Catoe said, looking back to last spring. It turned out that despite the staff cuts, the fare increase imposed this month was the largest in Metro's history. Still, Catoe should get credit for doing what so many of us were suggesting: Reviewing Metro's costs before asking for more money from riders. Also, he could have just accepted the fare increase proposed before he took over, but instead presented one last fall that he surely knew would become the John Catoe fare increase.
He Metro has done well at reducing the number of track fires that caused so many train delays last year. Metro still needs to do more on that, replacing fastners on the tracks and picking up the trash from the track beds. But a continuing issue is the mechanical problems with brakes and doors that cause trains to be taken out of service. He talked about improving reliability and safety as "the major goal of this year."
[The Post's Lena Sun was there, too, and she wrote a Web story focusing on what Catoe had to say about Metro's immediate needs list.]
Without any hedges, Catoe backed the plan to build a Metrorail line through Tysons to Dulles, despite the FTA's statements using Metro's funding needs to question the viability of the project. He noted that on June 28, 2007, the Metro board agreed to take control of the line once it was completed and maintained that Metro believes it can integrate the new train service with the existing lines.
Catoe is going to do an online chat on Metro's Web site at noon on Friday. Here's a link to post a question for him beforehand.
By |
January 30, 2008; 12:19 PM ET
Metro
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Posted by: tapawingo | January 30, 2008 1:20 PM
Ridership numbers mean almost nothing. A short-term blip is irrelevant--clearly a price increase did not lead to more riders. The only change will be long-run, as people adjust and decide that they'd rather drive, or that living near metro isn't as important (because it's not such a bargain). And there's no way to compare the long-run trend to what "would have been" with a lower fare increase.
Posted by: ah | January 30, 2008 1:41 PM
From Dr. Gridlock: tapawingo, Catoe never said anything remotely like, "I've fixed it. Enjoy." He said some good things have happend, like a "dramatic reduction" in the number of smoke and fire incidents that plagued the rail system last year. Once basic way Metro reduced such incidents: Workers got down on the tracks and picked up the trash that riders have been tossing onto platforms and trackbeds. The workers picked up 3,000 bags of debris in one swoop.
In other areas, Catoe said, progress has been too slow. He talked about the malfunctioning doors and brakes. He said he wants that resolved within three months.
Posted by: Robert Thomson | January 30, 2008 1:48 PM
So let me get this right:
Catoe says Metro needs $150 million to make immediate repairs to tracks and start up more 8 line trains.
MWAA/VA/FTA have spent $140 million in studies and preliminary analysis for the Dulles rail boondogle.
Hmm, I wonder....
Posted by: charlie | January 30, 2008 3:03 PM
They picked up 3,000 bags in one swoop? When was the last time they cleaned? That's an impressive number depending on how long the trash has been sitting there. If it was a month or two, then WOW, they did a great job. If it was a year or more, then it's just Metro being Metro and the lazy workers not doing their job. It's expected a reporter would delve into the details a little more instead of taking the company line.
My whole problem with it all is how much some of the people at Metro are paid and do less work than I do when I'm sleeping.
Here is my list of demands of Metro before they get my money back.
1. Stop trying to reinvent the wheel. Systems are out there that you want to use for farecards, stop trying to create your own. Think of how easy EZ Pass is now that it's working in several states.
2. Finish what you start. There's no reason that an escalator that's down in September, still isn't put together and in order the following June (West Falls Church). If you need the parts, get the parts, then fix it. It's better to have an extra stairwell then nothing at all.
3. Fire the dead-weight. The people who are paid to clean the platforms, station managers, bus drivers, etc. who complain that they have to work will all be happy when they no longer have to work. Cleaning is not a glamorous job, but it does afford you the opportunity to meet people and give you an opportunity to take pride in what you do.
4. Train drivers need to learn to speak clearly. I will teach them myself if need be but if you can't be understood, then you can't guarantee any kind of safety in an emergency situation.
5. Better communication. A delay of 1 minute is a delay, I want to know about it. I don't want to be sitting in a station and have a train not show up, the station manager not know what's going on, then get a call from a friend at another station who has some information because he's there. If something happens, the station manager IMMEDIATELY calls 911, if needed, then a person at Metro designated to take such calls. That person then sends a release to the news stations that there is a delay and notifies the web master to put the information online. If I can have a stat program that updates information in real time, then this would be a cinch to incorporate. Again, use something that's out there.
6. Sell more advertising. I know this sounds like I'm trying to make a billboard out of Metro but I'm not. I think it's ugly on the trains, but if it means paying less to read a few more ads in the dank, dark stations, then fine.
7. Clean the lights. That's why it's so dark in the stations. Run a damp rag over the lights (shutting them off first would be a great safety feature) clearing the grime. They'll look a lot better and passengers will be able to see.
Until then Metro, it was nice knowing you.
Posted by: Jarrod | January 30, 2008 4:15 PM
I hope you are reading this Mr.Catoe. With all due respect, you have some nerve saying Metro has improved it's reliability.
7-10 minute waits on the orange line during rush hour are common. The trains can be so crowded you can't get on. Their is no consistant schedule and I rarely see a 8 car train. If I pay for rush hour service I expect to get it. I rarely do.
Posted by: shambells | January 30, 2008 4:36 PM
Up since Jan. 6th? That just means people came back from Christmas vacation.
Posted by: Anonymous | January 30, 2008 5:55 PM
Thanks for the reply, Dr. G., but I will stand by my statement.
Posted by: tapawingo | January 30, 2008 9:51 PM
Thanks for the reply, Dr. G., but I will stand by my statement.
NO ONE CARES
Posted by: Anonymous | January 31, 2008 9:39 AM
Thanks for the reply, Dr. G., but I will stand by my statement.
So?
Posted by: Anonymous | January 31, 2008 9:40 AM
Sorry your commute isn't perfect. Maybe you should drive.
Posted by: Tap-a-what?? | January 31, 2008 2:58 PM
Mr. Catoe's fare increase made riding the Metro pretty much equal in cost to driving. Here's the options as I see them:
1. Ride metro, take 45 minutes to go four miles, standing in a packed subway car that waits between each station because Mr. Catoe is too incompetent to get the Blue Line to zipper with the Orange and Yellow Lines, or
2. Drive 15 minutes across the 14th Street bridge in the comfort of my own car.
You're doin' a heck of a job, Catoe!
Posted by: An Ex-Rider | February 7, 2008 2:53 PM
The comments to this entry are closed.

"General Manager John B. Catoe Jr., starting his second year in the job, cited progress with the system's safety and reliability..."
Exactly WHAT sort of "progress" in the system's safety and (especially) reliability does Mr. Catoe have in mind?
On any given day, my commute between Vienna and Foggy Bottom is plagued more often than not by: several trains queueing to service a single station, lack of space to enter trains, and/or train operators who mumble over the PA system as if their mouths are stuffed with cotton.