I'd Like To Thank...

In these times of passport office woes, canceled flights, summer and holiday traffic and other lovely travel detritus I just want to give a great big shout out to a certain conductor on a recent Amtrak train.
I am many things, but I am not a leaver of things on trains, planes or automobiles. I get on with a book, two bags and a jacket, and I leave with the same. Except for last week. When I got off Amtrak at Metropark, N.J., late at night leaving my cellphone on the seat. It's not a fancy phone--I spent all of $29 on it--but I had painstakingly re-typed in every number from my previous phone, and without that little thing, I remember the number I grew up with and that's it.
I called Amtrak, got an agent who gave me the Lost & Found office at New York's Penn Station, the endpoint for my train that night. I called after hours, of course, so just left a message in the vain hope that the phone may have been recovered. No callback. But then next evening a very smart friend of mine had the idea to text my phone, saying that it was lost and whoever had it should call her number. Within five minutes we had a call.
The conductor had found my phone, had run for his own train and forgot to hand it in to L&F. He'd called the number labeled as Home on the phone, got no answer, and so been waiting for a text -- that's what most people apparently do when they lose their phones. I should have realized that while phone messages need a password to be accessed, texts are right there for anyone to read. Thank goodness.
I exchanged a few calls with my now favorite conductor, he brought it to customer service and made sure it made its way to L&F, and my mom picked it up the next day (I was already back in Washington). The key is to remember your train number, the date you traveled, the station you got off on, and the make and model of your phone. In a few days I'll have my trusty little phone back. And I will forever be grateful for the extra effort my conductor friend went through to make sure my forgetfulness didn't mean having to start from scratch with a new phone.
So thank you, Mr. Conductor. You may be anonymous (he gave a first name but declined to give a last, and ignored the texted offer of a reward) but you're my favorite.
Who out there has their own good turn story? Just in time for the summer holiday, when the roads will be clogged and the flights full, let's spread a little bit of cheer.
By Anne McDonough |
July 3, 2007; 10:28 AM ET
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Posted by: Also lucky | July 3, 2007 10:51 AM
I was an idiot and left my checkbook in the Red Lobster in Elyria, Ohio in 2003 (I had it out to make a note on one of the calendar pages and forgot to put it back in my purse); I called the reataurant, no one had seen it, so I moved everything to a new account number and got a new ATM card, the whole nine. A few days later I got a phone call from the restaurant -- a waitress had picked it up and forgotten to turn it in after her shift, and they offered to mail it to me at the address on the checks since I at the time didn't have a car and couldn't go out there (when I had left it, I was with an out-of-town friend and I took him to dinner there). Side note, turns out she was from my hometown, weirdly enough.
When I got my checkbook back, my account didn't have any unaccounted for funds, either. So thank you, Red-Lobster-waitress!
Posted by: Anonymous | July 3, 2007 12:06 PM
This is a bit long, but here goes: I lived abroad for several years, and during that time acquired two cats. When the day came for me to fly home for good, I thought I was all prepared. I had all the paperwork for the kitties, including proof of rabies vaccination, according to the USDA's regulations on importing animals. However, the airline I was flying (state carrier for the country I was living in at the time) refused to let me check in for my flight, because according to their interpretation of the USDA rules, I was missing a letter from the US Embassy saying the cats had been approved for import. It was a mis-interpretation, but not the fault of the airline personnel (what non-native speaker should be expected to interpret English Legalese anyway?). Long story short, they were calling my flight, I was standing there in tears unable to check in and unwilling to leave my kitties, and the local embassy was closed for a holiday. Out of nowhere, a man walks up, identifies himself as an Embassy employee and asks what is the problem. Airline staff and I explain, he pulls out his cellphone and calls him home Embassy - several countries away, not closed for a holiday - and gets somebody on the phone who explains that no, I don't need a letter for the cats. This wonderful gentleman was at the airport to catch his own flight, saw an American in distress, and stepped in to help even though it wasn't his job to do so. I got his card at the time and sent a thank-you note, but I'll say it again publicly. So, thank you to the INS officer stationed in Athens in late 2001 who helped me get home from Amman, Jordan with my cats.
Posted by: BxNY | July 3, 2007 12:35 PM
My folks and I were driving to Florida and, while on the way, I had a blow-out in one of the tires. After pulling off the interstate onto the shoulder, I unpacked all of the luggage from the trunk to get the jack and spare out. Before I could even start changing the tire, a mechanic from the local BMW dealership who was on his way home stopped and offered to help. The excuse he gave for stopping was that he was already dirty and didn't mind getting dirtier changing another tire. I couldn't believe it. I followed up with a letter to the gentleman, his manager, and the owner of the dealership. I ended up purchasing my next car from that dealership due solely to his helping my family out that one day.
Posted by: LuvBMW | July 3, 2007 2:24 PM
Well I was on a flight from fort lauderdale to orlando fl on southwest we I turn it off my phone and place it in my bag but in transit it got out of the bag which did ont have a zipper, when the plane landed looking for the phone could not find it in the bag I told the air hostess they made the anouncement the color the type of phone every discription no one turn it over I spend the whole time I was on holidays without it I made a claim with the airline call lost and found nothing then the following day I call my phone company to turn it off when I received my bill someone had found the phone and was using it at the same time I was asking for it the peason was using it because the bill had the peason call NH which is where the flight was go and made $10. Worth of international call to the Domincan Republic I still have the phone bill with me just to remind me to always travel with a zipper bag so that my phone will never slide of my bag again.
Posted by: not lucky | July 9, 2007 9:22 AM
I recently posted my fears concerning sending my passport off for renewal during the current deluge. Well, I'd like to thank everyone who must be working overtime at DOS, because I got that (expedited) passport back in EIGHT days. Eight! Nightmares of standing on 19th Street in the hot sun are a thing of the past...
Posted by: Karen | July 9, 2007 4:06 PM
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That's awesome! I had a similar experience on the Long Island Railroad. I left my wallet on the train from Hempstead to Penn Station on New Year's eve. I called and was told that nobody had found it yet. It was already in the mail from the LIRR 3-4 days later when I got home!